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DC Mattel Discussion thread

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Author Topic: DC Mattel Discussion thread  (Read 41550 times)
fishmilkshake
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« Reply #15 on: October 20, 2012, 05:09:43 pm »

I've heard that from the UK members too. They still haven't gotten theirs either. Here's my experience so far. Called and spoke to DR rep and was told that I needed to return item before they would issue a replacement. Ask to speak to supervisor, told them I didn't have a problem with returning once I received replacement. I told them this was especially important since they weren't guaranteeing that I'd actually getting the product. A little back and forth and they forwarded information to escalation dept. Before I hung up I did ask what was the point of having a customer service number if they can't actually help me directly. I received a e-mail from the ED and they are preparing my figure for shipping and in a separate e-mail a return label to return the defective figure. Honestly, I didn't expect to hear from anyone and it is basically a automated one. Once I receive the item I will return the defective one. Wish me luck that this one doesn't have an issue.

...at least you don't have to pay for return shipping either.
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